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Short term contract: Speaker + Performer Support

 

 

POSITION OVERVIEW: 

This is a short-term, temporary contract role for onsite support at the TEDMonterey conference in Monterey, California. You may be asked to work some or all of the dates between July 26-August 4, 2021.

As a Speaker + Performer Support person, you’ll act as an ambassador of TED, assisting speakers, performers and their guests to make sure they have an amazing experience throughout the conference. You’ll greet speakers when they arrive and be prepared to help them navigate all their onsite appointments -- from rehearsals, hair and makeup, and more -- helping with various requests, providing schedule and program information, and ensuring every speaker and performer feels welcomed and cared for. 

You’re highly organized and courteous, with prior customer service or talent management experience and excellent interpersonal and communication skills. You’re able to work well under pressure, taking initiative to problem solve and follow up with tasks and requests. You’re discreet and tactful, comfortable interacting with high-profile guests and their teams.

This position involves working long hours, standing and walking for long periods, and being able to participate in some physical work and heavy lifting of up to 50 lbs. 

RESPONSIBILITIES: 

  • Greet speakers and performers when they arrive at the conference venue
  • Approach all interactions with humility, discretion and care, anticipating needs and staying cognizant of production and speaker schedules to help them manage competing priorities 
  • Help speakers and performers navigate the venue and answer questions about their personal schedules and conference programming
  • Assist with various requests including accommodation, ground transfers, errands and administrative needs 
  • Help speakers move through preparations before going onstage, and work with the stage management team to adhere to session schedules
  • Report and record all issues, comments and feedback to share with the Speaker Experience Team for follow up 

QUALIFICATIONS/ SKILLS: 

  • Customer service or hospitality background is required 
  • Talent management or event production experience is a strong plus
  • Strong interpersonal and communication skills 
  • Proactive and resourceful, easily adaptable
  • Critical thinking and problem-solving skills 
  • Organized and detail-oriented 
  • Calm, kind and discreet 
  • Fluent in English. Knowledge of additional languages is a plus 
  • Able to stand for long periods, and participate in physical work (lifting equipment or carrying bags/luggage)
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