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Product Manager

POSITION OVERVIEW

The Product Manager will lead our product strategy and help implement new features and tools for the TED Translators program. The Product Manager will analyze data to help our team make smart decisions to optimize the user experience throughout the user journey. The Product Manager will help develop systems and tools that streamline the translation process in support of TED’s international growth. The Product Manager can juggle multiple projects and work well with people across various teams and organizations. He/She has a passion for creating user-friendly products that have a global reach and impact. This role reports to the Director on the TED Translators team.

 

QUALIFICATIONS / SKILLS

  • 5+ years of product management experience
  • Proficiency in SQL, HTML, CSS, Ruby, Rails
  • Strong data analysis skills
  • Excellent writing and communication skills
  • Proactive, self-driven problem solver 
  • Strong organizational and multitasking skills
  • Experience in translation, localization and/or subtitling a plus
  • Fluency in a second language a plus, but not required

 

RESPONSIBILITIES

  • Manage and develop program tools used by our community of 40,000 global volunteers
  • Work with vendors to lead fixes and feature development on third party platforms
  • Liase with customer support to identify development opportunities and drive product improvements
  • Lead integration with new tools such as translation memory, glossaries, and AI translation models
  • Oversee development of internal metrics dashboard to track program activity and other key data
  • Analyze monthly data and report insights to team
  • Conduct market research on trends in translation technology and community management
  • Implement new systems and translation tools that support TED's international growth
  • Other duties and special projects as may be assigned from time to time
  • Willingness to contribute however possible to ensure overall effectiveness of position

 

Compensation: 

  • We offer a competitive benefits package and a company-matched 401K. Every employee gets 4 weeks of paid vacation.
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