Senior Manager, Membership

Position Overview:

The Senior Manager of Membership will serve as an integral member building TED’s new membership offering. They will help grow the program into a valuable and engaging asset that both serves the TED community and funds TED's nonprofit efforts to improve the world.

This role requires close collaboration with cross-functional partners and executive leadership across TED—including those across our Media, Curation, Conferences and Digital Products teams—to build out a program that represents the future of TED as a welcoming, inspiring, community-based organization.

The Senior Manager of Membership will report to the Director of Audience Development. 

Responsibilities:

• Work with TED senior leadership to manage the membership program, including project management of cross-team strategy, design, product development, testing, marketing, and member retention. 
• Set and hit ambitious revenue, member acquisition, and retention goals
• Project manage across multiple teams, including managing roles and responsibilities, coordination and collaboration, and timelines and deadlines.  
• Develop performance metrics to evaluate member satisfaction, and oversee and manage membership program data analysis to identify trends and opportunities.
• Collaborate with customer support to provide members high-quality service and retain members at a high rate.  
• Support the selection and implementation of a CRM for membership
• Stay up-to-date on best practices in membership services and recommend improvements as needed.

Skills and Experience:

• 5+ years experience in membership, sales, or customer service programs, with extra consideration given to candidates with experience building membership or subscription programs
• Experience leading and project managing complex, cross-team projects without direct reports. Experience bringing projects to fruition with multiple stakeholders and dynamic and fast-paced timelines 
• Proven track record of setting and hitting ambitious revenue goals in for profit or nonprofit settings
• Strong communication, curiosity, collaboration, and perspective-taking skills. Eager to understand the cultures, values, goals, and constraints of others, whether they are TED staff, partners, users, or beyond
• Experience using CRMs to effectively manage customer data, marketing and communications, and customer support 
• Mission-driven and committed to the power of ideas to change attitudes, lives and, ultimately, the world
• Experience successfully collaborating with remote or distributed teams
• Experience working in fast-paced media and/or conference environment preferred  

Benefits

• Full health benefits (medical, dental, vision) 100% paid by TED for employee coverage
• Paid family leave
• Work-life balance encouraged (TED closes for a 2-week summer break and 1-week winter break plus you're eligible for additional paid time off)
• Free OneMedical and SpringHealth membership for you and a dependent to address physical and mental well-being 
• 401k with match

Your current location is flexible, but you’ll need to work US East coast hours. Once it is safe, this

position can be based in TED’s Manhattan office, though we will also consider candidates who

would indefinitely work remotely.