Senior IT Specialist

  • New York, NY
  • Full Time
  • Tech
  • Experienced

ABOUT THE ROLE

Inside the TED organization, we create the TED Talks video series, the globe-spanning TED Fellows program, the TED-Ed movement to support learners of all ages, and many more idea-driven initiatives. And it's all powered by our world-class technology.

Our work is centered on the continuous improvement for users to easily access ideas and spread them far and wide within their communities. This is an opportunity to join a team that believes passionately in the power of ideas to change attitudes, lives and, ultimately, the world. 

We are looking for a Senior IT Specialist who will primarily be responsible for level 2 & 3 IT support as well as AV support for the TED organization. You’ll work closely with the rest of the IT team to resolve trouble tickets efficiently and keep the queue triaged. You’ll also be the friendly face of IT support on-site for our New York office. This will include maintenance of TED’s general office infrastructure including video conferencing systems, network equipment, computers, printers and desk phones. 

This position is based in our office in New York, NY.

Who are you? 

  • You have 5+ years of experience in IT support or similar.
  • You’re passionate about customer support and guiding users through various problems & platforms.
  • You have in-depth experience with supporting video conferencing systems (our stack includes: Crestron, Polycom & Zoom).
  • You are comfortable working with video codecs, AV processors, TV displays and projectors.
  • You have experience working with Google Workspace Admin Portal and are comfortable managing OU’s, user and group accounts.
  • You are excellent at troubleshooting iOS, Mac OS X and Apple hardware. 
  • You understand the trouble ticket queue and know your way around a trouble ticketing system.
  • You are proficient with printer troubleshooting and general maintenance.
  • You are comfortable configuring & troubleshooting VOIP-based desktop phones.
  • You’re a problem solver; ready to tackle any situation with an open mind.
  • You’re a self-starter; able to work independently and as a team member.
  • You’re friendly and personable. 

What will you do? 

  • Work closely with the rest of the IT team (in New York & Vancouver) to provide support for the TED organization.
  • Support and maintain video conferencing & equipment (touch panels, TV’s & connected devices).
  • Troubleshoot hardware and software related issues for TED staff via ticketing system, slack and in-person.
  • Serve as a senior escalation point for IT/AV support. Help triage the ticketing queue and ensure tickets are resolved from start to finish.
  • Setup and deploy desktop equipment (laptops, monitors, phones etc..) for new & existing employees. 
  • Install software, patches, updates on desktops, laptops & peripheral equipment.
  • Maintain documentation for TED staff and for the IT support team (includes reference documents, How-to’s, Step-by-Step documents etc.).
  • Jump onto various projects with confidence during times of need. Other duties and special projects may be assigned from time to time. 

At TED we value:

  • Effective workflows - Team members that are willing to contribute, however possible, to ensure overall effectiveness of the position.
  • Communication and collaboration -  Our team has excellent written and oral communication skills (ability to create & maintain technical documentation).
  • Structured support - Team members have regular support and mentoring from the Senior IT Manager, team leads and directors.
  • Professional Development - All employees receive a $1,000 professional development stipend annually. 

Work-life balance - Although hard-working, we actively promote a work-life balance and offer a 2- week summer break and 1-week winter break in addition to paid time off.

Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date