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TED-Ed Product Manager

POSITION OVERVIEW

The TED-Ed Product Manager is responsible for defining, building, enhancing, and maintaining a variety of systems, tools, and reports, that allow the TED-Ed team to scale efficiently and support the TED-Ed and TED Masterclass platforms, and their community of educators, learners, and TED-Ed Student Talk groups around the world.

QUALIFICATIONS / SKILLS

  • Demonstrated knowledge of some, if not all, of the following platforms and solutions:
    • GitHub and ZenHub for project/product management
    • Google Analytics, Firebase, and Data Studio for custom reporting
    • MailChimp for email communications
    • Zendesk for customer support
    • Wordpress for TED-Ed blog
    • Apple App Store and Google Play Store for app management
  • 5-7 years of relevant experience
  • Highly organized and self-sufficient
  • Ability to take usage data and customer feedback to inform product vision and roadmap
  • Ability to multitask
  • Can work in a small, flat team without a support team
  • Comfortable in a startup-like environment, where everyone wears multiple hats and priorities regularly shift to keep pace with rapid industry changes and organizational growth

RESPONSIBILITIES

  • Work with all TED-Ed stakeholders to understand the technical challenges and needs of TED-Ed and TED Masterclass community members and the TED-Ed Team
  • Collaborate across the TED-Ed team on partnership projects to ensure the product aspects meet partner requirements and deadlines
  • Use data and analytics to enable data-driven decisions and product strategies
  • Research and analyze third party solutions and weigh them against internal build 
  • Liaise between TED-Ed team, internal product/tech teams and third party partners
  • Define project scope and generate requirements
  • Identify, prioritize and sequence tasks into detailed work plans that allow TED-Ed’s engineers and designers to update TED-Ed’s web properties on a weekly or biweekly basis
  • Prioritize and structure workflow for short and long term needs and execute against these goals, all while keeping multiple teams informed as each project progresses
  • Work with product and engineering to prioritize TED-Ed projects and provide insight and direction on TED-Ed priorities and needs
  • Generate reports for various stakeholders on regular and ad-hoc basis from a variety of data sources
  • Occasionally provide basic customer service efforts related to highly specialized questions around TED-Ed’s products and systems
  • Other duties and special projects as may be assigned from time to time 
  • Willingness to contribute however possible to ensure overall effectiveness of position

WORKPLACE CONDITIONS

  • General: Office environment (New York City or remote)
  • Physical: Repetitive movement of wrists, hands, and/or fingers
  • Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications
  • Machines, Tools, Equipment, Electronic Devices, Computer Software, etc.:
  • Ability to use common office equipment such as telephone, computer and copier
  • Computer programs to include MS Office, Mac programs, Google Docs, functional related databases
  • Travel: Upon request / as needed
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