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TED-Ed Account Manager


The TED-Ed Account Manager is responsible for supporting the intake of TED Masterclass for Education leads and sales, and supporting our growth of TED Masterclass for Education, TED’s professional learning course for educators, throughout school systems around the world. The title for this position  is subject to change based on the experience of the applicant. The TED-Ed Account Manager will report to the TED-Ed Senior Programs Manager. This position will start in Summer 2021.


  • Manage TED Masterclass for Education’s new business development and sales efforts by overseeing inbound leads from interest to purchase
  • Manage basic business development processes
  • Cultivate and manage relationships with new and existing customers; engage in regular communication and program vision-setting to ensure a clear understanding of customer needs and requirements.
  • Regularly communicate account status, customer feedback and sales opportunities 
  • Assist with onboarding of accounts (implementation across a district level, organization pilots, etc.) 
  • Collaborate with Senior Programs Manager to track and identify districts/regions/states/countries with strong potential for TED-Ed implementation and work to maximize growth for TED Masterclass for Education and TED-Ed Student Talks program (our program for students to develop their ideas)
  • Execute virtual marketing calls to promote TED-Ed
  • Collect, evaluate, and report data (qualitative and quantitative data) across existing user groups 
  • Support on additional special projects, including TED-Ed events


  • 3+ years experience in education, educational sales and/or non-profit organizations
  • Extremely comfortable communicating with educators (teachers, principals, superintendents, etc.) and students within a variety of international cultural contexts 
  • Proficient working on online platforms including Zoom and Google Suite
  • Experience working with district, state, regional or national school systems is a plus
  • Excellent writing and research skills
  • Has incredible attention to detail and enjoys multitasking on many projects at once
  • Thrives in a dynamic and fast-paced working environment
  • Strong ability  to collaborate with a team
  • Extremely flexible and willing to jump in and contribute for any team or program need
  • Comfort with ambiguity in a fluid organization and team
  • Proven experience delivering on tight project deadlines and ability to project manage tasks for others, if needed
  • Proficiency in Spanish is perferred 
  • Prior knowledge of Salesforce and Zendesk is a plus


  • Full health benefits (medical, dental, vision) 100% paid by TED for employee coverage
  • Paid family leave
  • Work-life balance encouraged (TED closes for a 2-week summer break and 1-week winter break plus you're eligible for additional paid time off)
  • Free OneMedical and SpringHealth membership for you and a dependent to address physical and mental well-being 
  • 401k with match

Your current location is flexible, but you’ll need to work US East coast hours (EST). Submitting a cover letter is highly recommended.

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