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TED Circles Program Coordinator

Position Overview

The TED Circles team is looking for a Program Coordinator to begin immediately. If you have a can-do attitude and would like to work on an exciting global program, please submit a cover letter and application. In your cover letter, include: 

  • a project you're proud to have worked on, detailing its challenges and how you overcame them

Organizational Context 

TED Circles is an open platform of volunteer hosts who invite their own guests to gather regularly in small groups (in-person and online) to engage in dialogue around big ideas. TED started this program as part of our mission to spread ideas through meaningful conversation, while also creating interpersonal connections and collectively strengthening communities. This 2-year old TED community program engages over 3,000 hosts in 120+ countries, and is looking to continue to scale and develop a program that amplifies our mission. 

Position Description 

TED Circles seeks a Program Coordinator who will report directly to the Program Manager while also working with a small cohort of TED colleagues who contribute their skills (e.g. curation, communications, tech) to TED Circles. This person will join TED Circles at a continued development phase and be pivotal in supporting and maintaining the scalable, long-term success of the program. 

Specifically, the role will focus on three priorities: 

● Overseeing and leading the host journey and program database to ensure accurate records of hosts and their ongoing involvement 

● Communicating with and enticing our host community through various daily touchpoints (i.e. email, social and community platform) so as to support and celebrate them 

● Supporting larger program initiatives and events which enable a more comprehensive program offering and community activation 

We’re looking for someone action-oriented who can work independently but also collaboratively within a team. This person will be able to zero in on the details while bringing a creative approach to solving problems. 

Responsibilities included below are indicative of the TED Circles Program Coordinator role but could extend beyond this and evolve according to the program continuation. 


Managing program database and full host journey: 

Manage the host journey and our back-end program database from onboarding to renewals Establish, optimize and document program processes which enable efficiency and personalization

Maintain an accurate and clear program database, translating records and data into monthly status reports and sharing trends 

Create and revise compelling communication and tactics across the host journey 

Propose, edit, and create multimedia host resources according to program needs and host feedback

● Other duties and special projects as may be assigned from time to time as the program evolves 

Moderating host communication channels and community: 

● Serve as the first point person for Circle hosts across program touchpoints and provide hosts with a white-glove experience 

● Oversee program inbox, responding in a timely manner and providing support whenever possible

● Moderate all program social and internal platforms to locate great content; flag potential issues; and respond to queries 

● Manage the social calendar and support in the creation of content, coordinating with internal communications team to create and/or share program content 

● Oversee host community platform, and create an engaging space where hosts share and connect with each other through content and additional tools available 

● Conduct statistical analysis and propose optimization strategy for social and internal platforms 

Supporting strategic program initiatives and events: 

● Support the TED Circles Program Manager in developing newsletters and executing bigger communication campaigns across social and internal platforms 

● Execute event logistics and back-stage moderation of online events (i.e. speaker Q&As, Hangouts and more), with opportunity to host (if desired) 

● Oversee the collection of content, feedback and stories from hosts so as to translate this into communication campaigns, partnership collateral, and strategic documents 

● Find new ways to amplify TED Circles hosts and programs’ insights and stories 

● Other duties and special projects as may be assigned from time to time as the program evolves 


● 2-4 years of related experience in program and/or community management 

● Experience in managing and organizing databases and creating new processes within

● A knack for interpreting data, numbers and content into trends and compelling stories

● Excellent communication skills (written, verbal and presentation), comfortable representing the TED Circles program 

● Brings an empathetic and enthusiastic approach to customer facing communications and engagement

● Experience in managing and creating social media content and calendars, along with writing for all forms of web 

● Excited to take on new responsibilities and work collaboratively (internally and externally), and adapt to changing priorities 

● Self-starter manages workload independently within a two-person team, serving as backup when needed

● Exceptional attention to detail, organizational, time-management, and problem-solving skills.

● Experience and/or expertise with Airtable databases recommended 

● Proficient in Mac, Google applications, Canva, Keynote, email, Zendesk and Salesforce with the aptitude to learning new software quickly 

● Multilingual and world travel experience is preferred but not required. 

Workplace conditions 

This is a full-time paid 6-month contractor position based out of our NYC office with the potential to stay on longer. Only candidates applying within the greater NYC metro area will be considered; telecommuting is possible on a part-time basis. Please note that due to a high volume of applications, only considered candidates will be notified. 

TED Conferences LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume. 

This role includes the following physical, mental and visual demands: 

● General: Office environment 

● Physical: Repetitive movement of wrists, hands, and/or fingers 

● Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications 

● Machines, Tools, Equipment, Electronic Devices, Computer Software: Ability to use common office equipment such as telephone, computer, and copier 

● Computer programs: MS Office, Mac programs, Google Docs, Airtable, Salesforce, Zendesk community databases 

● Travel: Upon request

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