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Short-term contract: Theater Usher

POSITION OVERVIEW

This is a short-term, temporary contract role for onsite support at the TEDMonterey conference in Monterey, California. You may be asked to work some or all of the dates between July 26-August 4, 2021.

As an Usher in the TED Theater, you’ll create a safe and inclusive atmosphere for attendees watching the talks. You’ll act as an ambassador for TED, warmly welcoming attendees to help them feel oriented, included and comfortable. You’ll also answer attendee questions, assist people with accessibility needs and hand out session materials or complete special tasks needed to set the theater up for a session. You’ll work closely with the security team to check attendees’ accreditation, maintain crowd control and follow conference security and social distancing protocols. You’ll also be responsible for tidying and ‘resetting’ the theater after each session.  

You’re friendly, professional and discreet, with excellent interpersonal and communication skills. You’re comfortable assisting high-profile attendees with discretion and tact, actively listening to requests and taking the temperature of a situation before reacting. 

This position involves standing and walking for long periods, and staying alert and engaged even when the workload is light. 

RESPONSIBILITIES 

  • Greet attendees at the start of every session and make them feel welcome  
  • Manage and control the flow of traffic into and out of the theater, including checking credentials 
  • Assist attendees with accessibility needs and individual requests 
  • Assist with refreshing and organizing the theatre after each session, removing waste and clutter and collecting lost items 
  • Answer questions about conference programming and local city recommendations 

QUALIFICATIONS/ SKILLS 

  • Previous customer service experience is required
  • Previous event production experience a strong plus 
  • Professional, calm and discreet
  • Ability to multitask and work in high-pressure situations 
  • Strong interpersonal communication skills 
  • Experience with hand-held radio protocol a plus
  • Fluent in English
  • Able to stand for long periods

 

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