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Program Support Specialist

Job Summary

Are you passionate about spreading ideas globally? The TED Translators program is a community of volunteers from 160 countries who subtitle TED Talks into 100+ languages. TED Translators’ subtitles appear on TED.com, our iOS and Android apps, YouTube and numerous partner platforms, garnering tens of millions of views annually. We’re on the hunt for a Program Support Specialist who will be the primary touchpoint for our community of 30,000 volunteers.

The Program Support Specialist will lead our community support efforts and help execute community development initiatives. The Program Support Specialist will resolve support cases in a timely manner and synthesize feedback from our global community to help inform product and program decisions. The Program Support Specialist should be a proactive person who enjoys communicating and understands cultural nuance. This role reports to the Community Development Manager on the TED Translators team.

Responsibilities and Duties:

  • Manage community support via our helpdesk and social media
  • Uncover trends in community support cases and report to team
  • Help research, design and implement scalable systems to meet community needs
  • Support global recruitment and community development initiatives
  • Coordinate translation requests from speakers and internal teams
  • Mobilize groups of volunteers for time-sensitive tactical projects
  • Manage logistics for online meetups and in-person events around the world
  • Process new volunteer applications and assist with onboarding
  • Support day-to-day team operations
  • Other duties and special projects as may be assigned from time to time
  • Willingness to contribute however possible to ensure overall effectiveness of position

Qualifications/Skills:

  • Fluency in English and at least one other language
  • 1+ year experience in translation, localization and/or subtitling
  • Customer support experience
  • Excellent writing and communication skills
  • Proven interest in technology, product development or design
  • Event planning experience

This is a full-time position based at the TED HQ in Lower Manhattan. Generous health/dental/vision benefits, PTO, and a company-matched 401K are part of the deal. Every employee also gets an annual continuing education stipend to use for professional development!

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