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Social Spaces Supervisor - short term contract

This is a short-term, temporary contract role for in-person, onsite support at the TEDWomen conference in Palm Springs, California. You may be asked to work some or all of the dates between November 28 and December 4, 2021. You will be responsible for any travel, accommodation and meal costs.

POSITION OVERVIEW

Social Spaces are areas where TED attendees can eat, relax, watch Simulcast TED talks and interact with exhibits, activities and presentations when they’re not in the TED Theater. As a Social Spaces Supervisor, you’ll oversee and maintain these spaces, including supervising staff, supporting TED’s partners, setting up and tearing down exhibits, and assisting attendees with any question they may have. You’ll also help attendees with questions and directions and make sure that the Social Spaces are a safe, welcoming and inclusive environment. 

You’re a brand ambassador and a people person with prior customer service experience and excellent interpersonal communication skills. You’re comfortable assisting high-profile guests with discretion and tact, actively listening to requests and taking the temperature of a situation before reacting. You’re proactive and resourceful, able to think critically when solving problems and making effective decisions quickly. You manage competing priorities with minimal oversight and follow instructions well. You’re highly organized and extremely detail-oriented - nothing escapes your notice! 

This position involves standing and walking for long periods, and being able to participate in some physical work and heavy lifting of up to 50 lbs. 

 

RESPONSIBILITIES

  • Supervise the Social Spaces Concierge team, managing breaks and schedules, and delegating assigned tasks and duties
  • Be present and available to assist attendees with directions or questions about conference programming
  • Act as a resource for exhibitors and TED partners, answering questions, offering assistance and escalating any requests or problems 
  • Maintain the Social Spaces to make sure they’re clean, tidy and welcoming 
  • Assist with the set-up of special events or additional spaces

 

QUALIFICATIONS/ SKILLS

  • Customer service or hospitality background is required 
  • Previous supervisory experience required 
  • Previous event production or tourism management experience a strong plus
  • Able to work well under little supervision, with excellent time management skills 
  • Strong interpersonal and communication skills 
  • Proactive and resourceful
  • Critical thinking and problem-solving skills 
  • Organized and detail-oriented 
  • Calm, kind and discreet 
  • Fluent in English 
  • Able to stand for long periods, and participate in physical work and heavy lifting up to 50 lbs
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