Community Coordinator

  • New York, NY
  • Temporary to Full Time
  • TED Translators
  • Entry Level


Are you passionate about spreading ideas globally? The TED Translators program is a community of volunteers from 160 countries who subtitle TED Talks into 100+ languages. TED Translators’ subtitles appear on, our iOS and Android apps, YouTube, and numerous partner platforms garnering tens of millions of views annually.

We’re looking for a Community Coordinator who will be the primary touchpoint for our community of over 40,000 volunteers. The Community Coordinator will lead our translator support efforts, troubleshoot system issues on our subtitling platform, and help resolve support cases in a timely manner. The Community Coordinator will synthesize feedback from our volunteers to help inform product and program decisions. The Community Coordinator will support our community development initiatives and day-to-day team operations.

The Community Coordinator should be a proactive person who enjoys communicating and understands cultural nuance. This role reports to the Community Engagement Manager on the TED Translators team. This is a contracted role for 3 months with the potential to extend to full-time.


  • Manage community support via Zendesk
  • Respond to community members via social media channels
  • Uncover trends in community support cases and report to our team
  • Help support community development initiatives and day-to-day team operations
  • Willingness to contribute however possible to ensure the overall effectiveness of the position


  • At least 1+ years of outreach and communication experience, preferably in technical support or using a customer support system, e.g. Zendesk
  • Possesses excellent communication skills, and be able to pass a short writing test
  • Team player who communicates effectively both online and in-person
  • Sharp attention to detail and exceptional organizational skills
  • Proactive, self-driven problem solver
  • Tech savviness and an ability to troubleshoot system issues
  • Fluency in a second language is a plus, but not required
  • Experience in translation, localization, and/or subtitling is a plus, but not required


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