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Audience Development + Engagement Manager

POSITION OVERVIEW

This role serves as the primary point of contact for all TED World Theater attendees, including those joining TED World Theater events via our new remote audience technology. This person will be responsible for guest management and registration for all TED World Theater events, pitching audience experience & activation ideas in our event space, and ensuring that each attendee has a smooth and positive experience, constantly looking for ways to improve the processes overall. Additionally, this person will focus on further developing our audience base as we continue to diversify our audiences.

QUALIFICATIONS / SKILLS

  • Excellent customer service skills,
  • Diplomacy and quick problem solving
  • Experience in working with developing communities and audiences, both online and in person
  • Experience working with CRM's and maintaining customer records
  • Solid working knowledge of Google applications
  • Solid working knowledge of Microsoft suite of applications
  • Tech savvy, fast learner of new tools
  • Ability to manage competing priorities in a fast-paced working environment
  • Great communication, both verbal and written
  • Copy editing skills and impeccable attention to detail
  • Expert working knowledge of mailchimp or other similar email systems

RESPONSIBILITIES

  • Oversee and drive all elements related to the audience curation and invitation process, from the kick-off meeting through registration and day of show
  • Identify and cultivate relationships with various learning institutions and community organizations and beyond in an effort to expand our potential attendee pool for each specific event
  • Become the caretaker of the Theater event guest list and provide advice for event curators on ideal audience members as requested
  • Work with people in the organization who manage various TED communities and collaborate with them on audience development that can benefit both the theater and other TED initiatives.
  • Help create the TED World Theater Remote Audience process, and facilitate integration into our existing invitation process including creating an invitation timeline for each event in the pipeline and ensuring milestones are met.
  • Serve as attendee point of contact for TED business units for escalation and urgent customer needs for TED Theater events
  • Create and manage all messages to guests and invitees for TED Theater events and ensure customer queries are expertly handled
  • Lead registration and attendee experience needs for TED theater events, including preparation and communication with attendees leading up to the event, handling all registrations logistics and operations, finding and training registration associates to help facilitate check-in and crowd control for each event, along with badge and collateral distribution
  • Develop and execute ideas to further enhance the overall experience for each event, including networking enhancements, novel use of the space and more.
  • Work closely with other TED departments (Tech, Design) to produce relevant event assets and improve systems used to manage events.

TED Conferences LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume.

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